Shipping policy
Shipping policy of the moor.wear shop
§ 1 General provisions
- The moor.wear online shop ships orders within Poland and Germany.
- Orders are delivered by courier companies, parcel lockers or other available options chosen by the customer when placing the order. InPost parcel lockers are available in Poland only.
§ 2 Shipping costs
- The shipping cost depends on the delivery method chosen and is shown to the customer when completing the order.
- Current shipping costs: Poland – DPD courier PLN 20, InPost parcel locker according to the price shown in the cart, free shipping from PLN 400; Germany – DPD PLN 40, charged in euros at the current exchange rate (approx. €9.50), free shipping from €120.
§ 3 Order processing time
- Orders are processed within 2 to 7 business days after the payment has been received. Delivery by the carrier usually takes 1–2 business days within Poland and 2–5 business days to Germany.
- If there is a delay in processing the order, the customer will be informed via the e-mail address provided.
§ 4 Tracking
- Once the order has been dispatched, the customer receives a tracking number to follow the delivery status.
- Tracking information is sent to the e-mail address provided when placing the order.
§ 5 Receiving the parcel
- Please check the condition of the parcel on delivery.
- If the packaging or contents are damaged, please have a damage report drawn up in the presence of the courier or report the problem at the parcel locker.
- Please report transport damage within 2 days of receiving the parcel if possible – this helps us to make a claim against the carrier. This does not limit the statutory rights of consumers.
§ 6 Returned and undelivered parcels
- If the customer does not collect the parcel (e.g. because of incorrect address details), the order may be returned to the shop. The cost of re-shipping is borne by the customer.
- If a parcel is returned to the shop due to the shop's error (e.g. incorrect order fulfilment), the shop bears the cost of re-shipping.
