Refund policy
Refund policy of the moor.wear shop
Right of withdrawal
If you are a consumer, you have the following right of withdrawal:
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (MOOR.WEAR spółka z ograniczoną odpowiedzialnością, Poziomkowa 13, Rąbień, 95-070 Aleksandrów Łódzki, Poland, e-mail: support@moorwear.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to us at Poziomkowa 13, Rąbień, 95-070 Aleksandrów Łódzki, Poland without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalised.
How to return – practical tips
- Send a short e-mail to support@moorwear.eu with your order number – we will confirm receipt.
- Pack the items securely and send them to the address above. We recommend a tracked shipment.
- Please return the items unworn, unwashed and with their original tags – this speeds up the return, but it is not a condition for exercising your right of withdrawal.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
– To MOOR.WEAR spółka z ograniczoną odpowiedzialnością, Poziomkowa 13, Rąbień, 95-070 Aleksandrów Łódzki, Poland, e-mail: support@moorwear.eu:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate.
Complaints (non-conformity of goods)
We are liable under the statutory provisions for any lack of conformity of the goods with the contract that exists at the time of delivery and becomes apparent within two years of delivery. In that case you are entitled to have the goods repaired or replaced and, under the statutory conditions, to a price reduction or to withdraw from the contract.
Please send complaints by e-mail to support@moorwear.eu or by post to the address above, ideally with your order number, a description of the defect (photos help) and your request. We will respond to your complaint within 14 days of receipt. The seller bears the costs related to the complaint, including the cost of sending the goods to the seller.
